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Monday, September 3, 2007

another episode in poor customer service.

wanted to share this with you guys and get some opinions on what I should do next. Clearly, many golf courses forget that they are in the service industry.

Around 6 tonight, I go to my local muni (Winnetka Golf Club) to get a quick nine holes in. First, I go to the pro shop to hit a bucket of balls, I go to the counter and a new employee at first undercharges me. I correct him and pay him the full amount instead. He doesn't believe me until I throw the point to the rate sheet above the cash register.

After I hit a bucket, I go back in and pay for a greens fee. I go up to the register and talk to an assistant pro who is clearly on a personal phone call. I handed him $20 (the twilight greens fee). I ask if I need a receipt and he tells me just to go to the first tee.

At the first tee, as I am approached by a ranger asking me for a receipt. (in the middle of my backswing, noless). I tell him that Jeff, the assistant pro, told me just to tee off. He tells me that I need to go back to the pro shop and get a receipt. I told him no and he can radio into the pro shop if he doesn't believe me. Remember that there is only about an hour of daylight left so I have no interest in wasting any more time.

The assistant pro storms out in a huff to talk to the ranger. I ask them what the problem here is. He tells me "Stop being such a f***ing a*******. If you don't like the way we do things here, play some other F***ing course. The ranger is just trying to do his f*****g job here."

I respond that I paid for greens fee and don't like being this way. Jeff responds "Well, I don't having to be nice to f***ing a*******. As he walks away, I nail a three wood 275 right down the middle.

My questions-- what do I do now? The way I see it I have a few options

1) Never go back to Winnetka Golf Course again.
2) Ignore it and go back as normal like nothing happened.
3) Call the head pro tomorrow morning and tell him my story. (Not sure exactly what he would do about the problem though).
4) Go back and confront Jeff about his behavior.

Also keep in mind while there are other cheap munis in the area, this one has the best twilight rates and is usually deserted after 6pm, which I like since i can often play multiple balls and really work on my game. I would prefer to be able to go back, but don't want to go somewhere which doesn't treat its customers well.

1 comment:

Mrs. J said...

You know me--I'd write an angry letter.