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Sunday, April 13, 2008

Some random restaurant musings

1) when did waiter/waitresses stop brining you your food?  now it also also seems like it is a busboy or runner of some sort.  As a result, if there is a mistake of some sort, then person in front of you in unable to deal with it.  I know Henry Ford would be proud of this specialization but breaking the role of server into "order taking specialist" and "food delivery specialist".  However, at some point, you need to bring the customer back into customer service.
2A)  When did Wendy's eliminate the tables with the old newspapers on the tabletop?  I miss those.
2B)  When did Superbar go away?  Maybe when Wendy's tried to go up market a bit more.
3) When will someone go to market with a down-market Fogo de Chao (Brazillia steakhouse).  Since you eat immediately, tables turn much faster than normal.   This would be a great opportunity for a volume play to enter the market.
more to come later.

1 comment:

C.S. said...

My favorite part of Number 1 is that when you ask them to fix the problem with your order or get you something like ketchup, they look at you like you are crazy (they are just the busboy afterall) and disappear to never be seen again and as a rule never tell your server of their request.